SUMMARY OF KEY POLICIES

• All sales are final. No refunds or returns are processed by New Horizon Technology LLC.
• Your personal information is protected and handled in accordance with Section 2 of this Agreement, which governs data rights based on when you became a customer.
• Payment in full is required before any device, system, or work product is returned or released.
• Any false, defamatory, or misleading public statement about New Horizon Technology LLC is actionable and subject to binding arbitration.
• All disputes are resolved exclusively through binding arbitration — by agreeing to these terms, you waive your right to a jury trial and to participate in any class action.
• By using our services, you agree to all terms set forth below.

SECTION 1 — NO REFUND POLICY

All sales are final. Refunds are NOT available from New Horizon Technology LLC. Some products purchased through third-party manufacturers or distributors may be eligible for a return or refund directly through that manufacturer or distributor — New Horizon Technology LLC does not process or facilitate those returns.

Our 100% Customer Satisfaction Guarantee means that if a service does not meet your expectations, we will re-perform that service at no additional charge until it is right. This Guarantee does not constitute a refund, credit, or return of any payment made. All payments are final.

SECTION 2 — PRIVACY POLICY AND DATA RIGHTS

2.1 — Data Protection

New Horizon Technology LLC takes the privacy and security of your personal information seriously. We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. The specific data rights applicable to you depend on when you became a customer of New Horizon Technology LLC, as set forth in Sections 2.2 and 2.3 below.

2.2 — Prior Customers (Customers Who Transacted Before March 18, 2026)

Customers who entered into a service agreement with New Horizon Technology LLC prior to March 18, 2026 did so under a privacy policy that committed to not selling or sharing their personal information with third parties. New Horizon Technology LLC honors that commitment with the following terms:

New Horizon Technology LLC will not sell the personal information of prior customers to any third party for marketing, advertising, or commercial data purposes.

New Horizon Technology LLC will not share the personal information of prior customers except as necessary to perform the service they requested, or as required by applicable law.

Business Transfer Exception: Notwithstanding the above, in the event of a merger, acquisition, reorganization, or sale of all or substantially all of the assets or equity of New Horizon Technology LLC to a successor entity, the personal information of all customers — including prior customers — may be transferred to the acquiring or successor entity as part of that transaction as a standard business asset. Any such transfer will be conducted on the condition that the acquiring entity agrees to honor the privacy commitments applicable to prior customers as described in this Section 2.2. Prior customers will be notified of any such transfer in accordance with applicable law.

This Business Transfer Exception is the sole circumstance under which the personal information of prior customers may be transferred to a third party outside of service delivery or legal requirement.

2.3 — Current and Future Customers (Customers Transacting On or After March 18, 2026)

BY PROCEEDING WITH SERVICES ON OR AFTER MARCH 18, 2026, CUSTOMER EXPRESSLY CONSENTS TO THE COLLECTION, USE, SHARING, AND POTENTIAL SALE OF THEIR PERSONAL INFORMATION AS DESCRIBED IN THIS SECTION.

New Horizon Technology LLC may use, share, or sell your personal information in the following circumstances:

• Service Delivery: Sharing with third-party vendors, suppliers, service partners, data recovery laboratories, specialist repair facilities, software or hardware providers, and payment processors, where necessary to fulfill your service request;
• Business Operations: Sharing with professional advisors, auditors, insurers, or business partners for legitimate operational purposes;
• Business Transfer: Transfer to an acquiring or successor entity in the event of a merger, acquisition, reorganization, or sale of all or substantially all of the assets or equity of New Horizon Technology LLC;
• Data Monetization: Sale or licensing of your personal information — which may include name, contact information, service history, and device information — to third-party data purchasers, marketing partners, or other commercial entities;
• Legal Compliance: Disclosure to legal, regulatory, or law enforcement authorities where required by applicable law, regulation, subpoena, or court order.

New Horizon Technology LLC will not sell or share financial account numbers, passwords, Social Security numbers, driver’s license numbers, or medical or health information under any circumstances.

You may contact us at info@nhznt.com to inquire about what personal information we hold about you.

2.4 — All Customers

Regardless of when you became a customer, New Horizon Technology LLC will implement reasonable security measures to protect your personal information against unauthorized access, disclosure, or destruction. No security system is impenetrable and we cannot guarantee the absolute security of your data.

SECTION 3 — CONFIDENTIALITY

In the course of providing services, New Horizon Technology LLC may access devices, systems, files, accounts, credentials, or other information that is personal or confidential in nature. All such information is treated as strictly confidential. New Horizon Technology LLC will not access, copy, disclose, or use any Customer data beyond what is strictly necessary to perform the requested service, subject to the data rights set forth in Section 2.

Business clients and MSP clients may request a signed mutual Non-Disclosure Agreement prior to service commencement. Contact us at info@nhznt.com or call (850) 201-0685 to request one.

SECTION 4 — LIABILITY WAIVER AND SERVICE AGREEMENT

This agreement is between the owner of the computer, device, or system, referred to herein as Customer, and New Horizon Technology LLC, 113 S Monroe St #113, Tallahassee, FL 32301, referred to herein as Servicer.

Customer owns a computer, device, or system and wishes to engage Servicer to perform repairs, servicing, maintenance, data recovery, managed IT, web design, or other technology services. Servicer is willing to perform such services provided Customer acknowledges and agrees to the following terms.

By clicking the checkbox at checkout, or by verbally, electronically, or otherwise agreeing to proceed with services, Customer agrees to all of the following:

4.1 — Assumption of Risk

Customer acknowledges that repair, servicing, maintenance, data recovery, or other technology services performed on their device or system may result in the malfunction of certain programs, functions, or data, and that such results may occur through no fault of Servicer. Customer assumes all responsibility and risk for any damage to their device or system that may result from the performance of such services.

4.2 — Release of Liability

Customer covenants not to sue New Horizon Technology LLC or any of its employees, contractors, or agents, and agrees to release, waive, and forever discharge New Horizon Technology LLC and its employees, contractors, and agents from any and all liability for any harm, injury, damage, claims, demands, actions, causes of action, costs, and expenses of any nature arising from services rendered, regardless of the nature of those services.

4.3 — Informed Agreement

Customer confirms they have read and fully understand this Agreement in its entirety and are entering into it voluntarily as their own free act. Customer confirms that no verbal representations, statements, or inducements outside of this written Agreement have been made to them. Customer further confirms they are at least 18 years of age and fully competent to enter into this Agreement.

4.4 — General Terms

All references to either party include that party’s heirs, executors, administrators, successors, and assigns. Singular terms include plural where applicable, and masculine terms include feminine.

SECTION 5 — PAYMENT POLICY AND DEVICE FORFEITURE

When Customer agrees to proceed with New Horizon Technology LLC — whether through the website, verbally, in writing, through a third party, or by any other means — the following payment terms apply to all services:

Full payment is required before any device, system, or deliverable is returned or released. No device, system, or work product will be released until payment is received in full.

Devices must be retrieved within 30 calendar days of the completion of diagnostics or service. Failure to retrieve a device within 30 calendar days constitutes forfeiture of that device to New Horizon Technology LLC.

A $100.00 late fee is assessed on any account that is delinquent for 7 or more days. An additional $2.00 per day is assessed for each day beyond 7 days of delinquency, with no cap on the total amount of late fees that may accrue.

SECTION 6 — DEFAMATION, FALSE STATEMENTS, AND REPUTATIONAL HARM

New Horizon Technology LLC has invested significant time, effort, and resources in building its professional reputation. Nothing in this Agreement prohibits Customer from sharing their honest, truthful opinions or accounts of their experience with New Horizon Technology LLC.

However, Customer agrees that any public statement — whether written, oral, electronic, or otherwise communicated to any third party, including on any review platform, social media site, website, forum, or by any other means — that contains a false statement of fact concerning New Horizon Technology LLC, its owners, officers, employees, or agents, that is defamatory, libelous, slanderous, or misleading in any material respect, constitutes a breach of this Agreement and gives rise to a claim for damages.

In the event Customer makes or publishes, or causes or encourages others to make or publish, any such false, defamatory, libelous, or materially misleading statement, New Horizon Technology LLC reserves all rights available at law and in equity, including but not limited to:

• (a) Compensatory damages for harm to business reputation and goodwill;
• (b) Consequential and incidental damages arising from lost business, lost clients, and reputational injury;
• (c) Attorneys’ fees and costs of arbitration proceedings;
• (d) Injunctive relief requiring the immediate retraction and removal of the offending statement(s); and
• (e) Any other relief available under Florida law or federal law.

Customer further acknowledges that the unauthorized disclosure of confidential business information, proprietary processes, pricing structures, client identities, or trade secrets of New Horizon Technology LLC, in any public or private communication, constitutes a separate and independent breach of this Agreement and gives rise to all remedies listed above.

All disputes arising under this Section shall be resolved exclusively through binding arbitration as set forth in Section 7 of this Agreement.

SECTION 7 — MANDATORY BINDING ARBITRATION

Any and all disputes, claims, or controversies arising out of or relating to this Agreement or the services provided by New Horizon Technology LLC — including any claims for defamation, libel, slander, reputational harm, breach of confidentiality, data privacy, or payment disputes — shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its applicable arbitration rules, in Tallahassee, Florida.

This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. sections 1 et seq., which preempts any conflicting state law. The arbitrator shall have full authority to award any remedy available at law or in equity, including compensatory damages, consequential damages, attorneys’ fees, costs, and injunctive relief. The arbitrator’s decision shall be final, binding, and enforceable in any court of competent jurisdiction.

BY AGREEING TO THESE TERMS, CUSTOMER EXPRESSLY WAIVES THE RIGHT TO PURSUE ANY CLAIM AGAINST NEW HORIZON TECHNOLOGY LLC IN ANY COURT OF LAW, INCLUDING THE RIGHT TO A JURY TRIAL, except solely for the purpose of confirming, enforcing, or vacating an arbitration award as permitted by the Federal Arbitration Act.

Customer further waives the right to participate in any class action, class arbitration, or representative proceeding against New Horizon Technology LLC.

SECTION 8 — GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, except to the extent preempted by the Federal Arbitration Act or other applicable federal law. Venue for any proceeding to confirm or enforce an arbitration award shall be in Leon County, Florida.

NEED HELP?

Contact us at info@nhznt.com or call (850) 201-0685 with any questions or concerns.

New Horizon Technology LLC

113 S Monroe St #113, Tallahassee, FL 32301

(850) 201-0685  |  info@nhznt.com  |  nhznt.com