Your own dedicated business technician available whenever you need help. This plan covers remote support only. On-site visits and advanced repairs are available at an additional charge — subscribers receive a discounted on-site rate as a member benefit.
This plan includes one (1) or more of the following remote services:
- Device security cleanup (removal of viruses, adware, spyware, and unwanted programs)
- Removal of unnecessary programs and startup items
- Business device troubleshooting and assistance
- Network setup and troubleshooting
- Internet connectivity troubleshooting
- Router and modem troubleshooting
- Printer setup, troubleshooting, and maintenance
- Scanner setup and troubleshooting
- Mobile phone setup and troubleshooting
- Tablet setup and troubleshooting
- Email setup, configuration, and troubleshooting
- Hardware installation guidance
- Computer setup and configuration
- Operating system installation
- Memory installation guidance
- Software installation and troubleshooting
- Microsoft 365 setup and troubleshooting
- Cloud service setup and troubleshooting
- Smart office device assistance
- Password reset assistance
- Data transfer and backup assistance
- User account setup and management
- Remote desktop setup and troubleshooting
- VPN setup and troubleshooting
Need an on-site visit or advanced repair? Additional fees apply. Subscribers receive a discounted on-site rate. Contact us before purchasing for a quote.
Premium Support for Businesses is $300.00 to start and $300.00 per month ($300.00 monthly due 30 days after first payment and will continue every month unless cancelled). Base plan covers up to three (3) devices. Additional devices beyond three (3) are $75.00 per device per month.
Additional work beyond remote support, including on-site visits, physical repairs, parts, hardware, software, accessories, and third-party subscriptions are not included and will be quoted separately. Active subscribers receive a discounted on-site rate of $150.00/hour. Hourly work is rounded up to the nearest half-hour. A technician will always inform you of any additional fees before work begins.
New Horizon Technology is an independent local technology service provider and is not affiliated with any device manufacturer.
Please contact us directly BEFORE purchasing if you have any questions.
REFUNDS ARE NOT AVAILABLE FOR THIS SERVICE
Disclosures:
- Premium Support for Businesses is $300.00 to start and $300.00 per month ($300.00 monthly due 30 days after first payment and will continue every month unless cancelled).
- Base plan covers up to three (3) devices. Additional devices beyond three (3) are billed at $75.00 per device per month.
- This is a remote support plan only. On-site visits, physical repairs, parts, hardware, software, accessories, and third-party subscriptions are not included and will be quoted separately.
- Active subscribers receive a discounted on-site rate of $150.00/hour. Hourly work is rounded up to the nearest half-hour.
- A technician will always inform you of any additional fees before work begins.
- New Horizon Technology is an independent local technology service provider and is not affiliated with any device manufacturer.
